Standard Charges
| Usage Type | Price |
|---|---|
| Calls to UK Mobiles (07) | 60p per minute |
| Calls to Landlines (01/02/03) | 60p per minute |
| Text Messages | 40p per text message |
| UK Mobile Data | £10.00 per GB |
| Answer Phone retrieval while in the UK | Free |
| Standard Photo Messaging or Video Messaging (MMS) | 86p per message |
Calls to Special Numbers
| Number Prefix | Price |
|---|---|
| Calls to 055 (UK VoIP) | 17.02p per minute |
| Calls to 056 | 20p per minute |
| Calls to forwarding services | Up to £1.28 |
| Calls to personal number services beginning with 070 | 8p per minute |
| Satellite calls | £3.00per minute |
| 076 paging number service | 85.2p per minute |
| 076 paging number service (text message) | £2 per text message |
Calls to Directory Enquiries
| Usage Type | Cost | Further Information |
|---|---|---|
| 118 Third party Directory Enquirie | Prices vary depending on service |
Important Numbers
| Service | Telephone number | Call charge per minute |
|---|---|---|
| International assistance (not call connect) | 155 | 17p per minute |
| Emergency services | 999 | Free of charge |
| Standard non-emergency | 101 | Free of charge |
* For calls to these numbers, you will be charged EE’s access charge plus the applicable service charge. These charges will also apply whilst roaming in our EE. These charges will also apply whilst roaming in our EE Europe Zone.
- 084 and 087 numbers are typically used for banks, utility companies, customer helplines, government departments and voting in TV shows.
- 09 numbers are typically used for premium rate services.
- 118 numbers are used for Directory Enquiry services.
| Number Prefix | Access Charge |
|---|---|
| Calls to charity helplines | Free - visit full details |
| Calls to 0808, 0800, 0500 and 116 | Free |
| Calls to 084, 087 | 80p per minute |
Calls to Premium rate numbers
| Premium Rate Services Banding as of Jan 2021: Rates are inclusive of access and service charge | Minimum Charge Including Connection Charge (per call) | Pence per Minute (Billed per second) |
|---|---|---|
| Premium Rate Services Band 1 | £1.00 | £1.00 |
| Premium Rate Services Band 2 | £2.00 | £2.00 |
| Premium Rate Services Band 3 | £3.00 | £3.00 |
| Premium Rate Services Band 4 | £4.00 | £4.00 |
| Premium Rate Services Band 5 | £5.00 | N/A |
*All prices excluded VAT
2 Standard Charges 1B (International Direct Dial (IDD) - Voice
International Direct Dial – Voice
| EE Zones | Calling an international number from the UK (per min) |
|---|---|
| IDD Zone 1 | £0.10 |
| IDD Zone2 | £0.20 |
| IDD Zone 3 | £0.30 |
| IDD Zone 4 | £0.50 |
| IDD Zone 5 | £1.00 |
| IDD Zone 6 | £2.00 |
| IDD Zone 7 | £2.80 |
| IDD Zone 8 | £6.00 |
| Zone Name | Countries Included |
|---|---|
| IDD Zone 1 | Alaska, Australia, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei Darussalam, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Greece, Greenland, Guam, Hawaii, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Japan, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mexico, Mongolia, Netherlands, New Zealand, North Mariana Island, Norway, Pakistan, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Thailand, United States, USA Virgin Islands, Vatican, Vietnam |
| IDD Zone 2 | Argentina, Bahrain, Dominican Republic, Egypt, Gibraltar, Guatemala, Iran, Macao, Malaysia, Mauritius, Mayotte Island, Namibia, Nepal, Netherlands, Nigeria, Panama, Philippines, Réunion, San Marino, Saudi Arabia, Sri Lanka, Sudan, Swaziland, Taiwan, Turkmenistan, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen |
| IDD Zone 3 | Afghanistan, Andorra, Angola, Anguilla, Armenia, Aruba, Barbados, Belize, Bolivia, Botswana, British Virgin Islands, Cayman Islands, East Timor, Ecuador, El Salvador, Eritrea, Ethiopia, Grenada, Guadeloupe, Guyana, Honduras, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Lebanon, Marshall Islands, Montserrat, Oman, Palau, Palestine, Qatar, Saint Kitts, Saint Lucia, Saint Vincent, South Africa, Switzerland, Tajikistan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine |
| IDD Zone 4 | Albania, Antigua and Barbuda, Azerbaijan, Bahamas, Belarus, Benin, Bosnia and Herzegovina, Burkina Faso, Cameroon, Cape Verde, Djibouti, Fiji, French Polynesia, Georgia, Ghana, Guinea, Haiti, Liberia, Libya, Mali, Moldova, Monaco, Montenegro, Mozambique, Myanmar, New Caledonia, Nicaragua, Niger, North Macedonia, Russia, Rwanda, Senegal, Serbia, Surinam, Suriname, Syria, Tanzania, Togo, Uganda |
| IDD Zone 5 | Algeria, Burundi, Central African Republic, Comoros Islands, Congo, Cuba, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Ivory Coast, Kosovo, Lesotho, Madagascar, Malawi, Mauritania, Micronesia, Morocco, Seychelles, Sierra Leone, Somalia, South Sudan, Tunisia, Zambia, Zimbabwe |
| IDD Zone 6 | Ascension, Chad, Diego Garcia, Falkland Islands, Maldives, Nauru, Papua New Guinea, Sao Tome and Principe, Tonga |
| IDD Zone 7 | Cook Islands, Kiribati, Niue, Saint Helena, Samoa, Tuvalu, Vanuatu |
| IDD Zone 8 | Solomon Islands, Tokelau |
*All prices excluded VAT
3 Standard Charges 1C (International Direct Dial – (IDD) - SMS
International Direct Dial – SMS
| EE Zones | Texting an international number from the UK (per SMS) |
|---|---|
| IDD Zone 1 | £0.10 |
| IDD Zone2 | £0.12 |
| IDD Zone 3 | £0.16 |
| IDD Zone 4 | £0.20 |
| Zone Name | Countries Included |
|---|---|
| IDD Zone 1 | Afghanistan, Andorra, Angola, Ascension, Bahamas, Belarus, Belize, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Cambodia, Central African Republic, Cook Islands, Denmark, Djibouti, East Timor, Egypt, Equatorial Guinea, Eritrea, Estonia, Falkland Islands, Fiji , French Polynesia, Georgia, Gibraltar, Greece, Greenland, Guinea, Guinea-Bissau, Haiti, Jordan, Kazakhstan, Kiribati, Kyrgyzstan, Liechtenstein, Madagascar, Maldives, Malta, Marshall Islands, Mauritania, Micronesia, Mongolia, Namibia, Nauru, Netherland Antilles, Niue, Pakistan, Palau, Palestine, Papua New Guinea, Philippines, Qatar, Saint Pierre and Miquelon, Samoa, Sao Tome and Principe, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Tajikistan, Togo, Tonga, Turkmenistan, Tuvalu, Uzbekistan, Vietnam, Yemen |
| IDD Zone 2 | Algeria, Bahrain, Bangladesh, Benin, Bulgaria, Burundi, Cameroon, Cape Verde, Chad, Congo, Gambia, Ghana, India, Iraq, Kenya, Kosovo, Kuwait, Laos, Lesotho, Liberia, Macao, Malawi, Malaysia, Mali, Mauritius, Niger, Peru, Réunion, Rwanda, Senegal, Sierra Leone, Singapore, South Korea, Taiwan, Tanzania, Thailand, Tunisia, Uganda |
| IDD Zone 3 | Albania, Argentina, Aruba, Azerbaijan, Bolivia, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Dominican Republic, Ecuador, El Salvador, Finland, French West Indies, Guatemala, Guyana, Honduras, Hungary, Ireland, Jamaica, Japan, Latvia, Lithuania, Moldova, Montenegro, Morocco, Mozambique, Netherlands, Nicaragua, Oman, Panama, Paraguay, Poland, Romania, Saint Lucia, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Trinidad and Tobago, United Arab Emirates, Uruguay, Venezuela, Zambia, Zimbabwe |
| IDD Zone 4 | "Armenia, Australia, Austria, Belgium, Brazil, Canada, Cyprus, Czech Republic, France, Germany, Hong Kong, Iceland, Israel, Italy, Libya, Luxembourg, Mexico, Myanmar, Nepal, New Zealand, Nigeria, Norfolk Island, Norway, Portugal, Russia, Satellite, Seychelles, Spain, Swaziland, Sweden, Switzerland, Turkey, Ukraine, United States, Any other destination not listed" |
Roaming Passes
1 Daily Pass Tariffs
| Zone | Allowance | Charge | Restrictions | |
|---|---|---|---|---|
| Daily Pass | Europe Zone | Unlimited voice and text, 2 GB | £3.00 | Calls within Europe Zone and back to the UK (calls and texts to standard mobile and landline numbers only) |
| Business Zone | Unlimited voice and text, 1 GB data | £10.00 | Calls within country and back to the UK (calls and texts to standard mobile and landline numbers only) | |
| World Zone | 60 minutes and 60 texts, 1 GB data | £18.00 | "Calls within country and back to the UK (calls and texts to standard mobile and landline numbers only)" |
2 Roaming Buffer
Roaming passes are activated and chargeable once 10MB of Data, or 30 seconds of voice or 1 SMS has been used.
3 Usage Notifications
End users will be notified when they have hit 80% or 100% of their allowance for calls, texts or data.
4 Capping
Once the end user reaches their allowance, the service will be capped. This only stops the end user consuming the service that has reached its allowance and they can still consume the other services e.g. Data cap is reached, however they can still consume calls and texts within their allowance.
5 Renewal
The end users allowance will renew at the 12:01 UK time the following day, allowing them to consume another daily pass.
6 Roaming Zones/Countries
| Zone Name | Countries Included |
|---|---|
| Europe Zone | Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City |
| Business Zone | Australia, Canada, China, Gibraltar, Guernsey, Hong Kong, Isle of Man, Jersey, New Zealand, Saudi Arabia, Singapore, South Africa, Switzerland, Turkey, United States |
| World Zone | Argentina, Armenia, Bangladesh, Bermuda, Brazil, Chile, Colombia, Ecuador, El Salvador, Faroe Islands, Guadeloupe, Israel, Mexico, Moldova, Montenegro, Nicaragua, North Macedonia, Pakistan, Peru, Puerto Rico, Qatar, Réunion, Russia, Serbia, Thailand, Ukraine, Uzbekistan, Venezuela, Vietnam, Zambia |
| IDD Zone 4 | "Armenia, Australia, Austria, Belgium, Brazil, Canada, Cyprus, Czech Republic, France, Germany, Hong Kong, Iceland, Israel, Italy, Libya, Luxembourg, Mexico, Myanmar, Nepal, New Zealand, Nigeria, Norfolk Island, Norway, Portugal, Russia, Satellite, Seychelles, Spain, Swaziland, Sweden, Switzerland, Turkey, Ukraine, United States, Any other destination not listed" |
*If you opt out of Daily Roaming Passes, Standard Roaming Pricing will apply.
Roaming Traffic Charges
Pricing for traffic originating outside the UK.
1 Roaming Traffic Charges
| Zone | Voice MO calls in country and back to UK | Voice MO calls to Europe Zone | Voice MO Calls to RoW | Voice MT Calls | SMS MO | Data / VoLTE |
|---|---|---|---|---|---|---|
| Europe Zone | £0.15/min | £0.15/min | £1.04/min | £0.00/min | £0.06/SMS | £2.40/GB |
| Buziness Zone | £0.40/min | £0.40min | £1.60/min | £0.80/min | £0.48/SMS | £8.00/GB |
| World Zone | £1.92/min | £1.92/min | £1.92/min | £1.20/min | £0.80/SMS | £14.00/GB |
| RoW 1 | £2.40/min | £2.40/min | £2.40/min | £1.60/min | £0.80/SMS | £40/GB |
| RoW 2 | £2.40/min | £2.40/min | £2.40/min | £1.60/min | £0.80/SMS | £120/GB |
| RoW 3 | £2.40/min | £2.40/min | £2.40/min | £1.60/min | £0.80/SMS | £400/GB |
| RoW 4 | £2.40/min | £2.40/min | £2.40/min | £1.60/min | £0.80/SMS | £1.720.00/GB |
| RoW 5 | £3.00/min | £3.00/min | £3.00/min | £1.60/min | £0.80/SMS | £40/GB |
| RoW 6 | £3.00/min | £3.00/min | £3.00/min | £1.60/min | £0.80/SMS | £120/GB |
| RoW 7 | £3.00/min | £3.00/min | £3.00/min | £1.60/min | £0.80/SMS | £400/GB |
| RoW 8 | £3.00/min | £3.00/min | £3.00/min | £1.60/min | £0.80/SMS | £1.720.00/GB |
| Zone Name | Countries Included |
|---|---|
| Europe Zone | Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City |
| Business Zone | Australia, Canada, China, Gibraltar, Guernsey, Hong Kong, Isle of Man, Jersey, New Zealand, Saudi Arabia, Singapore, South Africa, Switzerland, Turkey, United States |
| World Zone | Argentina, Armenia, Bangladesh, Bermuda, Brazil, Chile, Colombia, Ecuador, El Salvador, Faroe Islands, Guadeloupe, Israel, Mexico, Moldova, Montenegro, Nicaragua, North Macedonia, Pakistan, Peru, Puerto Rico, Qatar, Réunion, Russia, Serbia, Thailand, Ukraine, Uzbekistan, Venezuela, Vietnam, Zambia |
| RoW 1 | Anguilla, Antigua and Barbuda, Barbados, Belarus, Botswana, Cameroon, Cayman Islands, Dominica, Egypt, Gabon, Ghana, Grenada, Guinea, Guinea-Bissau, India, Iraq, Ivory Coast, Japan, Kazakhstan, Kenya, Kosovo, Kuwait, Liberia, Macao, Madagascar, Mali, Monaco, Montserrat, Niger, Nigeria, Oman, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Seychelles, Sudan, Taiwan, Tanzania, Tunisia, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay |
| RoW 2 | Albania, Andorra, Aruba, Azerbaijan, Bahamas, British Virgin Islands, Brunei Darussalam, Costa Rica, Dominican Republic, French Guiana, Georgia, Guyana, Haiti, Indonesia, Jamaica, Mauritius, Netherland Antilles, Panama, Philippines, Sri Lanka, Tampnet Offshore, Trinidad and Tobago |
| RoW 3 | Afghanistan, Benin, Cambodia, Cape Verde, Gambia, Iran, Nepal, Sierra Leone |
| RoW 4 | Bhutan, Burkina Faso, Chad, Congo, Democratic Republic of Congo, French Polynesia, Guatemala, Honduras, Kyrgyzstan, Lesotho, Myanmar, Namibia, Paraguay, Suriname, Swaziland, Tajikistan, Vanuatu |
| RoW 5 | Malaysia |
| RoW 6 | Algeria, Bahrain, Belize, Jordan, Morocco, South Korea |
| RoW 7 | Bosnia and Herzegovina, Greenland, Maldives, Bahamas, Ethiopia |
| RoW 8 | Aircraft, Angola, Bolivia, Burundi, Central African Republic, Cook Islands, Cuba, Djibouti, Equatorial Guinea, Falkland Islands, Fiji, Guam, Laos, Lebanon, Libya, Malawi, Martinique, Mauretania, Mongolia, Mozambique, Palestine, Papua New Guinea, Saint Pierre and Miquelon, Satellite, Ships, Syria, Togo, Tonga, Turkmenistan, Yemen, Zimbabwe, any other destination not listed. |
*All prices excluded VAT