| Call Type Description | Price (pence per unit) | Minimum first period charge | Billing increments |
|---|---|---|---|
| On Net | 57.76p per minute | 1 second | 1 second |
| Cross Net | 57.76p per minute | 1 second | 1 second |
| Landlines | 57.76p per minute | 1 second | 1 second |
| Voicemail | 57.76p per minute | 1 second | 1 second |
| Channel Islands & Isle of Man (excluded from bundles) | 57.76p per minute | 1 second | 1 second |
| SMS | 57.76p per message | N/A | per unit |
| Channel Islands & Isle of Man SMS (excluded from bundles) | 57.76p per message | N/A | per unit |
| MMS | 57.76p per message | N/A | per unit |
| Video Call | 57.76p per minute | 1 second | 1 second |
| Video Call – International | 57.76p per minute | 1 second | 1 second |
| Call Return | 57.76p per minute | 60 seconds | 60 seconds |
| International Call – EU | 112.5p per minute | 60 seconds | 60 seconds |
| International Call – RoW | 225p per minute | 60 seconds | 60 seconds |
| International SMS | 72p per message | N/A | per unit |
| Non-Geo Access Charge (084 & 087)* | 72p per minute | 60 seconds | 60 seconds |
| Premium Call Access Charge (09)* | 72p per minute | 60 seconds | 60 seconds |
| Directory Enquiries Access Charge (118)* | 72p per minute | 60 seconds | 60 seconds |
| Freephone (0800)*** | Free of charge | 1 second | 1 second |
| Radio Paging Services (i.e. 076) | 57.76p per minute | N/A | per call |
| Personal Numbering Services (i.e. 070) | 57.76p per minute | 60 seconds | 1 second |
| Call Forwarding Services (i.e. 07744/07755) | 57.76p per minute | 60 seconds | 1 second |
| Data | 3.6p per MB | per KB* | per KB* |
EU: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus (excluding Turkish sector), Czech Rep, Denmark, Estonia, Faroe Islands, Finland, France, French Territories (French Guiana/Guadeloupe/Martinique/Mayotte/Reunion and Saint Martin), Germany, Gibraltar, Greece, Hungary, Iceland, Ireland (Republic of), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Azores & Madeira),
Romania, San Marino, Slovakia, Slovenia, Spain (inc. Balearic Islands & Canary
Islands), Sweden, Switzerland.
RoW: All other countries.
* Please note: price displayed is only a part cost of the call known as an Access Charge, there is also a provider’s Service Charge which is variable dependent on the service. All pricing in orange has either been adjusted in line with our pricing review, changed in line with RLAH or corrected
** Cost is rounded per event to the nearest pence
*** Freephone numbers may still be charged when dialling from outside of Europe
* All prices excluded VAT
Roaming Out of Bundle Costs (Ruby Package)
| Call Type Description | Price** (pence per unit) | Minimum first period charge | Billing increments |
|---|---|---|---|
| Roaming RoW Zone 1 – In Country, In Zone & UK | £0.72 | 60 seconds | 60 seconds |
| £1.80 | Roaming RoW Zone 1 – Euro Zones | 60 seconds | 60 seconds |
| Roaming RoW Zone 1 – RoW Zone 2 | £2.40 | 60 seconds | 60 seconds |
| Roaming RoW Zone 1 – RoW Zone 3 | £2.46 | 60 seconds | 60 seconds |
| Roaming RoW Zone 1 – RoW Zone 4 | £2.46 | 60 seconds | 60 seconds |
| Roaming RoW Zone 1 – Inbound | £0.43 | 60 seconds | 60 seconds |
| Roaming RoW Zone 1 – SMS | £0.10 | per message | per message |
| Roaming RoW Zone 1 – MMS | £0.79 | per message | per message |
| Roaming RoW Zone 1 – Data | £0.16 | per MB | per MB |
| Roaming RoW Zone 2 – In Country, In Zone & UK | £1.44 | 60 seconds | 60 seconds |
| Roaming RoW Zone 2 – Euro Zones | £1.80 | 60 seconds | 60 seconds |
| Roaming RoW Zone 2 – RoW Zone 1 | £2.40 | 60 seconds | 60 seconds |
| Roaming RoW Zone 2 – RoW Zone 3 | £2.40 | 60 seconds | 60 seconds |
| Roaming RoW Zone 2 – RoW Zone 4 | £2.40 | 60 seconds | 60 seconds |
| Roaming RoW Zone 2 – Inbound | £0.86 | 60 seconds | 60 seconds |
| Roaming RoW Zone 2 – SMS | £0.36 | per message | per message |
| Roaming RoW Zone 2 – MMS | £0.79 | per message | per message |
| Roaming RoW Zone 2 – Data | £0.81 | per MB | per MB |
| Roaming RoW Zone 3 – In Country, In Zone & UK | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 3 – Euro Zones | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 3 – RoW Zone 1 | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 3 – RoW Zone 2 | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 3 – RoW Zone 4 | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 3 – Inbound | £1.87 | 60 seconds | 60 seconds |
| Roaming RoW Zone 3 – SMS | £0.72 | per message | per message |
| Roaming RoW Zone 3 – MMS | £0.79 | per message | per message |
| Roaming RoW Zone 3 – Data | £2.43 | per MB | per MB |
| Roaming RoW Zone 4 – In Country, In Zone & UK | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 4 – Euro Zones | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 4 – RoW Zone 1 | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 4 – RoW Zone 2 | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 4 – RoW Zone 3 | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 4 – Inbound | £2.88 | 60 seconds | 60 seconds |
| Roaming RoW Zone 4 – SMS | £0.72 | per message | per message |
| Roaming RoW Zone 4 – MMS | £0.79 | per message | per message |
| Roaming RoW Zone 4 – Data | £9.72 | per MB | per MB |
* All prices excluded VAT
Roaming Worldwide Zoning Structure (Ruby Package)
Below is the Worldwide zoning structure for our exclusive Mobile tariffs.
We have a number of roaming services that can help reduce the cost of inter-zone calls and messaging – see Value Added Services in Mobile Pricing Guide for more details. For example, we have highlighted destinations below that are included as part of World Travel Select. With a simple daily rate of £7.20 per day, you can access your domestic inclusive bundles whilst roaming in a selection of almost 60 countries, there is no need to worry about expensive pence per minute rates.
* All prices excluded VAT
| Europe Zone 1 | Europe Zone 2 |
|---|---|
| Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French territories, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc.Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden | Channel Islands (inc. Guernsey, Jersey) and the Isle of Man, Faroe Islands, San Marino, Switzerland. |
| Rest of the World Zone 1 | Rest of the World Zone 2 | Rest of the World Zone 3 | Rest of the World Zone 4 |
|---|---|---|---|
| Afghanistan, Albania, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Bonaire, Botswana, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Burkina Faso, Cameroon, Cambodia, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Democratic Republic of Congo, Peoples Republic of Congo, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, French Polynesia, Gabon, Georgia, Ghana, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran^, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kosovo, Laos, Lesotho, Macau, Macedonia, Madagascar, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saba (Netherland Antilles), Samoa Western, Saudi Arabia, Serbia, Seychelles, Singapore, Sint Eustatius (Netherland Antilles), Sint Maarten, Solomon Islands, South Africa, South Korea, South Sudan, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent, Sudan, Suriname, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Turkey, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, USA, US Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia.
^Users should expect service restrictions when roaming in Iran |
Algeria, American Samoa, Belarus, Bolivia, Cape Verde, Gambia, Guinea, Guinea-Bissau, Kyrgyzstan, Liberia, Malawi, Mauritania, Mauritius, Senegal, Sierra Leone, Zimbabwe. | Andorra, Burundi, Libya, Mali, Namibia, Nepal, Sao Tome and Principe, Tunisia. | Angola, Ascension Islands, Australian External Territories, Belize, Comoros, Cook Islands, Cuba, Diego Garcia, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Greenland, Kiribati, Lebanon, Maldives, Marshall Islands, Micronesia, Midway Island, Naura, New Caledonia, Niue, Norfolk Island, North Mariana, Palau, Saint Helena, Somalia, St Pierre & Miquelon, Syria, Timor (East), Tokelau, Turkmenistan, Tuvalu, Wallis & Futuna. |
*On Airways and Maritime will be charged inline with RoW Zone 4 destinations.
Value Adds (Ruby Package)
| Ruby Add on Values | ||
|
Data Top Ups Data allowances that can be applied as required based on end user's varying requirements month on month. |
5GB | £8.10 |
| 10GB | £11.70 | |
| 20GB | £19.80 | |
|
Int. Minutes Europe Minute allowances for calls made from the UK to Europe. |
500 Minutes | £8.10 |
| 1000 Minutes | £14.40 | |
|
Int. Minutes Worldwide Minute allowances for calls made from the UK to Europe and the rest of the world |
500 Minutes | £45.00 |
| 1000 Minutes | £72.00 | |
|
Int. SMS SMS allowances for texts sent from the UK to Europe and the rest of the world |
250 SMS | £9.00 |
| 500 SMS | £18.00 | |
|
Advanced Roaming Minutes & Data Worldwide. Allowances for calls and data made whilst roaming outside of the UK and not covered by our inclusive daily roaming services. Please Note: excludes RoW Zone 4 |
250 Mins/ 250MB | £90.00 |
| 500 Mins/ 500MB | £135.00 | |
| 1000 Mins / 1GB | £180.00 | |
|
Non-Geo Minute allowance for calls made to non- geographical lines with 084/087 prefixes |
300 Minutes | £4.95 |
|
Ireland Plus O2 Ireland Plus - Use your UK allowance to call and text the Republic of Ireland |
ROI allowance extension | £4.95 |
|
Advanced Bundle Allowances for a selection of event types. These bolt- ons should be used independently and not in conjunction with another bolt on within the same month |
50 Int EU/US/CANADA Minutes, 50 International SMS, 50 NGN | £1.80 |
| 100 Int WW Minutes/SMS, 100 NGN | £5.40 | |
| Plus VAT |